How do I return my order for a refund? Richard Martin 16 February 2023 14:34 Updated Please see our refund policy. In all cases of returns, please raise a support ticket to cancel your order quoting your order number. Related to returns refund Related articles Select XLS Panel not heating up My order has arrived damaged - what do I do? How do I unpair an existing pairing? Can I pair multiple heaters to a thermostat? Is it OK to cut the plug off the heaters?